Terms and Conditions
Under the consumer protection ( Distance Selling ) Regulations (DSRs), you have up to 7 working days, starting the day after you have received your delivery to inform us that you wish to return your order. This can be done by emailing or by telephone. There are certain “exceptions” to this rule as specified in section 13 of the DSRs; including customised goods, clearly personalised items, audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
Subject to the exceptions specified Jaguar Drivers’ Club is happy to refund your purchase within 28 days of returning the goods, less the postage and packing. Your refund will be credited to the original payment card or cheque. If you have used a JDC gift voucher your refund will be issued in replacement vouchers.
All prices include VAT.
VAT registration number 239 1353 65
Unwanted/Replacement goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing. We reserve the right to refuse an exchange or refund if the goods are not returned in a saleable condition or are damaged. Please remember to check the sizes when placing your order as an additional postage, packing and transaction charges will be deducted if you require a replacement item. You will be fully responsible for the cost of returning the goods. If your item is faulty or doesn’t match the description a refund will be issued in full. It is advisable to use registered service to enable you to track parcel you are returning. Allow 14 Days for your return goods to be processed.
Orders will be despatched within 10 working Days. Please note that Royal Mail Standard UK can take up to 14 business days and overseas surface mail is Europe 2 to 3 weeks and all other destinations are 6 to 12 weeks, If you would like your overseas item sent Airmail please contact Head Office on 01582 419332 or email at firstname.lastname@example.org for the postage price. We do not offer next day delivery.
Please direct any questions to:
Jaguar Drivers' Club Limited
18 Stuart Street ,
Tel: 01582 419332
Fax: 01582 455412